Frequently Asked Questions

Unlike a standard fan that circulates room-temperature air, the AeroMist Pro uses evaporative cooling. Add ice water to the 2.5L tank, and the ultrasonic atomization creates a chilled mist. As the fan blows this mist outward, it absorbs heat from the surrounding air — dropping the temperature in your immediate area by up to 10°C.

No. The dual nozzles use high-frequency ultrasonic technology to break water into nano-fine particles. These evaporate into the air almost instantly, increasing humidity and cooling the air without leaving condensation on surfaces.

The 2.5L tank is designed for extended use. Depending on your mist setting (alternating, dual continuous, or intermittent), a full tank lasts through a standard workday or a full night of sleep without needing a refill.

Yes. Add a few drops of water-soluble essential oils directly into the tank to create an aromatic environment.

Three speeds.

First press: low (sleep-friendly).

Second press: medium (natural breeze).

Third press: high (maximum airflow).

Fourth press: off.

Four modes.

First press: alternating spray between nozzles.

Second press: both nozzles continuous.

Third press: intermittent spray.

Fourth press: off.

A built-in sensor monitors relative humidity. When activated, the device automatically maintains approximately 60% humidity — humidifying when levels drop and pausing when optimal levels are reached.

The AeroMist Pro was designed with acoustic dampening in mind. The aerodynamic blade design and motor produce low-decibel output suitable for sleep and focused work environments.

A warm-toned LED provides a soft glow for nighttime use — enough to navigate a dark room or create a calming atmosphere without turning on overhead lights.

Yes. The fan, mist, and light operate independently. Use any combination or just one function at a time.

High-grade ABS plastic. Durable, lightweight, and designed for daily use.

USB-C. Plug into any USB-C adapter, power bank, or laptop port.

There are 2 variants per color — with or without the remote control.

The remote control is included and allows you to adjust fan speed, mist mode, and lighting from across the room.

Pearl White and Forest Green.

27.5 x 22 x 16 cm with the fan angled up. 12.5 x 22 x 16 cm with the fan folded flat. Compact enough for a desk, nightstand, or countertop.

Empty residual water every few days. Wipe the interior with a soft, damp cloth. Wipe the exterior with a dry microfiber cloth. Do not submerge the unit. We recommend using filtered or distilled water to prevent mineral buildup.

Due to our fast processing times, you must request any changes or cancellations within 12 hours of placing your order by emailing hygeasystems@gmail.com. All requests after this time will be denied.

Please note that adjustments are only possible if the fulfillment process for your order has not commenced yet.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal through our encrypted checkout process.

Yes, we ship worldwide. We primarily serve customers in Canada, the United States, the United Kingdom, the European Union, and Australia.

We ship from our global fulfillment network to ensure efficient delivery to your location.

Shipping typically takes 1–4 weeks depending on your location.

Orders to North America generally arrive within 1–3 weeks.

European and Australian orders may take 2–4 weeks.

During peak seasons or holidays, delivery may take slightly longer. Please allow extra time during these periods.

Rest assured, you'll receive a tracking number via email once your order ships.

Yes, we offer free standard shipping on all orders! Remote or rural areas may occasionally incur a small surcharge, which will be displayed at checkout before you complete your purchase.

Orders are processed within 1-3 business days from the order date and shipped the next day after processing. Please note that we don't process or ship orders on weekends.

If tracking shows "Delivered" but you cannot locate your package, you must provide a non-delivery certification from your local post office with an official seal to initiate a claim. If you don't receive your order within 30 days after the shipping date (and tracking does not show delivery), please contact us at hygeasystems@gmail.com.

Our prices include estimated import duties and taxes factored in for your convenience. However, in rare cases, your local customs office may assess additional unexpected fees that were not covered in our pricing. These additional charges, if any, are determined by your local customs office and would be your responsibility. We are not responsible for delays caused by customs processing. For details on your country's import policies, please contact your local customs office.

For EU Customers: You have a 14-day right of withdrawal from the date you receive your order. You may return items for any reason within this period. Items must be in original, unused condition. Return shipping costs are your responsibility unless the product is defective. For manufacturing defects, your statutory rights remain valid according to EU consumer law.

For Non-EU Customers: Returns/Refunds are accepted only for damaged, defective, or incorrect items. You must report any such issues within 48 hours of delivery. Items must be in the same condition as received — with tags and in original packaging. You will need your receipt or proof of purchase.

If your product arrives damaged or defective, please contact us immediately via our Resolution Form with your order number and photo/video evidence. We'll review your case and arrange a replacement or refund as quickly as possible.

Please submit a request through our Resolution Form to receive return authorization and instructions. Items sent back without prior authorization will not be accepted.

Refunds are processed to your original payment method within 7–10 business days after we receive and verify your return or approve your refund request.

The following items are final sale and cannot be returned:

• Personal care or hygiene items
• Customized or personalized items
• Items purchased during clearance sales
• Products damaged due to user error (wrong size/color ordered, incorrect shipping address provided by customer)

Non-EU Customers: You must report any damage, defects, or incorrect items within 48 hours of delivery via our Resolution Form. Please provide clear photos (or video for electronics) of the product and shipping label.

EU Customers: For manufacturing defects, your statutory rights remain valid according to EU consumer law. Please report any issues immediately via the Resolution Form.

We do not offer refunds for minor packaging damage or slight aesthetic imperfections that do not affect functionality.

Approved refunds are processed to your original payment method within 10-15 business days after our logistics team has verified the provided documentation or received your returned item.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank. Please contact your bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet:

• Check with your bank/credit card company — it may take time before the refund posts to your account
• Contact us at hygeasystems@gmail.com if it's been more than 15 business days