Privacy Policy

Last updated: May 24, 2026

This Privacy Policy describes how Hygea Systems (“we,” “us,” or “our”) collects, uses, and discloses personal information when you visit or make a purchase through our online store, or otherwise communicate with us (collectively, the “Services”).

We collect only what is necessary to operate our store, process your orders, and meet our legal obligations. We do not sell your personal information to third parties. Where applicable, our e-commerce platform independently processes certain data in accordance with its own privacy policy, as described in Section 3 below.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood the practices described herein. If you have any questions, please contact us at hygeasystems@gmail.com.

1. Personal Information We Collect

We collect personal information through your direct interactions with us, through your use of our store, and through our e-commerce platform and service providers. Below is a description of what we collect and why each category is necessary.

Contact and Order Information

When you place an order, we collect your name, email address, phone number, billing address, and shipping address. This is the minimum information required to process your purchase, arrange delivery, and communicate with you about your order. Without it, we cannot fulfil what you have bought.

Payment Information

Payment transactions are processed securely by our third-party payment provider. We do not store your full card number. We retain only what is necessary to confirm and reconcile transactions, such as partial card details and billing information. Your payment data is subject to the payment provider’s own security standards and certifications.

Account Information

If you choose to create an account, we store your login credentials and any preferences you configure. This exists solely to make your experience more convenient — for example, to save your addresses or show your order history. Account creation is optional.

Transaction and Browsing Activity

We maintain records of your purchases, returns, and exchanges as required for order management, customer support, and legal compliance. Our store and e-commerce platform also collect information about how you browse and interact with the store — such as products viewed, items added to your cart, and pages visited. This data is used to operate the store, personalise your experience, and improve our Services. It is standard practice for all online retailers.

Communications

When you contact our support team, we retain the content of those communications to respond effectively and to keep a record of any matters raised.

Device and Technical Information

Like all websites, our store automatically collects certain technical information when you visit — including your IP address, browser type, device identifiers, and network information. This is used to maintain site security, ensure proper functionality, and analyse overall performance. It is collected automatically as a standard part of how websites operate.

Cookies and Tracking Technologies

We and our e-commerce platform use cookies and similar technologies to enable core functionality (such as your shopping cart and session), remember your preferences, analyse site usage, and — where you have consented — deliver relevant advertisements. See Section 8 for further detail. You may manage your cookie preferences at any time through your browser settings.

Information Collected by Our Platform

Our store operates on a third-party e-commerce platform that independently collects and processes certain data as part of providing its services across all merchants on its network. This may include your browsing and purchase activity, device information, and settings and privacy preferences. This processing occurs under the platform’s own privacy policy, which governs their independent use of your data. We encourage you to review the platform’s consumer privacy policy for a complete picture of how they handle your information.

2. How We Use Your Personal Information

We use personal information only for purposes directly connected to operating our store and serving our customers. Specifically:

  • To process and fulfil your orders, including arranging delivery, managing returns, and handling exchanges.

  • To send you transactional communications such as order confirmations, payment receipts, and shipping updates.

  • To create and maintain your account, where applicable.

  • To respond to customer support enquiries and resolve any disputes.

  • To send you marketing communications about products, offers, or updates — but only where you have opted in. You may withdraw this consent at any time using the unsubscribe link in any marketing email, or by contacting us directly.

  • To personalise your shopping experience, such as remembering preferences or surfacing relevant products, including through our platform’s built-in personalisation features.

  • To detect, investigate, and prevent fraudulent or unlawful activity, and to maintain the security of our Services.

  • To analyze and improve our store’s performance using aggregated usage data.

  • To comply with our legal obligations and respond to lawful requests from regulatory or legal authorities.

We do not use your information for automated decision-making that produces legal or otherwise significant effects without human involvement.

3. Disclosure of Personal Information

We do not sell your personal information. We may share it with third parties only in the following limited circumstances, and only to the extent necessary for each stated purpose.

E-Commerce Platform

Our store is built and operated on a third-party e-commerce platform. By the nature of how the store functions, certain personal information — such as your order details, contact information, and browsing activity — is transmitted to and independently processed by that platform. The platform uses this data to provide and improve its own services across its merchant network, including for security, fraud prevention, personalization, and — where permitted — advertising purposes. This processing is governed by the platform’s own privacy policy, and the platform provides its own mechanism through which you may exercise data rights directly with them. We encourage you to review the platform’s consumer privacy policy for full details.

Service Providers

We engage trusted third-party providers to support specific functions necessary to operate our store, including payment processing, order fulfilment and logistics, IT infrastructure and hosting, data analytics, fraud prevention, and customer support tooling. Each provider is engaged only for its stated purpose and is contractually bound to process your personal information solely as directed by us and in accordance with applicable law. They are not permitted to use your data for their own independent purposes.

Advertising and Marketing Partners

We may share limited, non-identifying behavioural data — such as pages visited or product categories browsed on our store — with advertising partners to serve relevant advertisements on third-party platforms. This does not involve sharing your name, contact details, or payment information. You may opt out of this type of data sharing at any time by contacting us at hygeasystems@gmail.com.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of business assets, your personal information may be transferred as part of that transaction. Where required by applicable law, we will provide appropriate notice prior to any such transfer taking effect.

Legal Obligations

We may disclose personal information where required to do so by applicable law, court order, or lawful request from a government or regulatory authority. We may also disclose information where we reasonably believe it is necessary to protect our legal rights, enforce our terms, or prevent harm to others.

With Your Consent

Outside of the circumstances described above, we will not share your personal information with any third party without your express prior consent.

4. International Transfers of Personal Information

As an online retailer serving customers globally, some of the service providers and platform infrastructure we rely on may store or process personal information in countries other than your own. We take steps to ensure such transfers comply with applicable law and that your information remains protected to an equivalent standard.

Where personal information is transferred from the European Economic Area (EEA) or the United Kingdom (UK) to a country not recognized as providing an adequate level of protection, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, or the UK’s International Data Transfer Agreements, as applicable.

5. Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by law. Retention periods vary depending on the type of information and its purpose:

  • Order and transaction records are retained for the period required under applicable tax and accounting legislation.

  • Account information is retained for as long as your account remains active, and for a reasonable period thereafter in case you return or require support.

  • Customer support records are retained for as long as may be necessary to resolve related matters or disputes.

  • Marketing consent records are retained to demonstrate compliance with applicable law.

When personal information is no longer required for any of the above purposes, it is securely deleted or anonymized. Note that our e-commerce platform maintains its own retention practices for data it processes independently, as described in its privacy policy.

6. Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, loss, or misuse. Payment information is handled exclusively by our certified payment processor and is never stored in full on our own systems.

While we take these obligations seriously, no method of electronic transmission or storage is entirely risk-free, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, please contact us immediately at hygeasystems@gmail.com.

7. Children’s Privacy

Our Services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has submitted personal information to us without your consent, please contact us and we will take prompt steps to delete it.

8. Cookies and Tracking Technologies

We and our e-commerce platform use cookies and similar tracking technologies to operate and improve our Services. These fall into the following categories:

  • Essential cookies, which are required for the site to function, including maintaining your shopping cart and login session.

  • Functional cookies, which remember your preferences and settings to improve your experience.

  • Analytics cookies, which help us and our platform understand how visitors interact with the store in aggregate, so we can make improvements.

  • Advertising cookies, which — where you have consented — allow us and our platform to deliver relevant advertisements on third-party platforms based on your browsing activity.

You may manage or withdraw consent to non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the store. Where required by applicable law, your consent will be obtained before non-essential cookies are placed on your device.

Please note that our e-commerce platform also sets its own cookies as part of providing its services. These are governed by the platform’s own cookie and privacy policies.

9. Third-Party Links

Our store may contain links to third-party websites or platforms. This Privacy Policy does not apply to those services and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Your Rights

Depending on your country of residence, you may have certain rights in relation to your personal information. To exercise any of the rights described below, please contact us at hygeasystems@gmail.com. We will respond within the timeframe required by applicable law and will not treat you adversely for making a request.

Please note that some rights may apply only to personal information that we directly control. Where your request concerns data processed independently by our e-commerce platform or other third-party providers, we will direct you to the appropriate mechanism to exercise those rights directly with the relevant party. Our platform maintains its own privacy portal for this purpose.

Rights Available to All Customers

You may request access to the personal information we hold about you, ask us to correct anything that is inaccurate or incomplete, or request deletion of your information, subject to any legal retention obligations. You may also withdraw consent to receive marketing communications at any time using the unsubscribe link in any marketing email we send, or by contacting us directly.

EEA and UK Residents (GDPR / UK GDPR)

In addition to the above, you have the right to object to or restrict certain processing activities, to withdraw consent where processing is consent-based, and to receive your personal information in a structured, commonly used format for transfer to another provider where technically feasible. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority. A list of EEA authorities is available at https://edpb.europa.eu.

California Residents (CCPA / CPRA)

You have the right to know what personal information has been collected, used, or disclosed about you, to request its deletion or correction, and to opt out of the sale or sharing of your personal information for targeted advertising purposes. To submit a request or opt out of targeted advertising, please contact us at hygeasystems@gmail.com. We do not discriminate against customers who exercise their privacy rights.

Australian Residents (Privacy Act 1988)

You have the right to access and correct personal information we hold about you under the Australian Privacy Principles. If your concern is not resolved to your satisfaction after contacting us, you may refer your complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au.

Canadian Residents (PIPEDA)

You have the right to access your personal information and to withdraw consent to its collection or use, subject to legal and contractual restrictions.

New Zealand Residents (Privacy Act 2020)

You have the right to access and correct personal information we hold about you. Unresolved complaints may be referred to the Office of the Privacy Commissioner at www.privacy.org.nz.

Singapore Residents (PDPA)

You have the right to access and correct personal data we hold about you under the Personal Data Protection Act 2012. Unresolved concerns may be directed to the Personal Data Protection Commission at www.pdpc.gov.sg.

11. Global Privacy Control

If your browser is configured with the Global Privacy Control (GPC) opt-out signal enabled, we will treat this as a request to opt out of the sale or sharing of your personal information for targeted advertising, applicable to the browser and device in use. To learn more about GPC, visit https://globalprivacycontrol.org/. We do not currently recognize other “Do Not Track” signals.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational circumstances. The “Last updated” date at the top of this page will reflect any revisions. Where changes are material, we will provide notice as required by applicable law, which may include notification by email or a prominent notice on our website.

We encourage you to review this Policy from time to time to remain informed about how we handle your personal information.

13. Contact and Complaints

If you have questions about this Privacy Policy, wish to exercise any of your rights, or have a complaint about how we have handled your personal information, please contact us:

Hygea Systems

Email: hygeasystems@gmail.com

Contact page: Contact Us Page

We aim to respond to all privacy-related enquiries promptly and in accordance with our legal obligations. If you are located in the EEA or UK and are not satisfied with our response, you have the right to escalate your complaint to your local data protection supervisory authority. For other jurisdictions, please refer to the relevant authority listed in Section 10.