Frequently Asked Questions

The Nordik Chill™ Pro uses a semiconductor cooling plate — the same technology found in industrial refrigeration — to actively pull heat out of the air passing through the unit. Combined with 10 million ultra-fine ice mist particles per second, it drops the surrounding air temperature by up to 16°C.

Unlike a regular fan that just moves warm air around, this actively chills it. Fill the tank with cold water (or add ice cubes for maximum effect), press the remote, and feel the temperature drop within seconds.

Yes. The Nordik Chill™ Pro uses a brushless motor that operates at ≤36 dB(A) on its lowest setting — that's quieter than a library and significantly below the 50–65 dB range of most pedestal fans and portable AC units.

This makes it ideal for sleeping, working from home, or placing in a nursery. You won't hear it running from across the room.

No. The high-frequency misting technology produces particles so fine (we're talking microscopic) that they evaporate almost instantly upon contact with the air. They draw heat out of the surrounding atmosphere without leaving condensation on surfaces.

This is fundamentally different from cheap "swamp coolers" or evaporative units that leave floors damp and rooms humid. Your laminate, your walls, and your furniture stay completely dry.

Absolutely. The Nordik Chill™ Pro is a dual-use design. You can mount it on the wall using the included punch-free adhesive hook, or simply place it on any flat surface — your desk, nightstand, kitchen counter, shelf, or dining table.

Many customers mount it above the bed at night for sleep cooling, then move it to their desk during the day. One unit, every room.

No. The included hook uses a specialized heavy-duty adhesive that holds the unit securely (it's rated for the weight) while being fully removable. When you move out, simply heat it gently with a hairdryer for 30 seconds and it peels off cleanly without taking paint or plaster with it.

This was specifically designed for renters. No drilling, no holes, no deposit deductions.

The built-in 6,000 mAh rechargeable battery provides:

• Up to 12 hours on the lowest fan speed (ideal for overnight cooling)
• Approximately 6–8 hours on medium speed
• About 4–5 hours on maximum speed with full semiconductor cooling and misting activated

It charges via the included charging cable in approximately 3 hours. You can also use it while plugged in for unlimited runtime.

No. Unlike traditional portable air conditioners that need an ugly exhaust hose hanging out your window (and a window kit that blocks light), the Nordik Chill™ Pro is completely self-contained. No hose, no window kit, no external venting required.

Just fill the water tank, mount or place it, and press the remote. That's it.

The front grille is easily removable — just unclip it and rinse under the tap. Wipe the semiconductor cooling plate with a damp cloth once a month to maintain peak performance.

For the water tank: empty it if you won't use the unit for more than 3 days to prevent mineral buildup. A quick rinse with warm water every couple of weeks keeps everything fresh. The oil-resistant coating means residue doesn't stick.

The unit measures just 332 × 102 × 107.5 mm (roughly the size of a large water bottle laid on its side). It weighs under 2 kg.

It's specifically designed for small European flats, bedrooms, and home offices where space is at a premium. Wall-mounted, it takes up zero floor or desk space. On a desk, it occupies less room than a laptop stand.

The Nordik Chill™ Pro is designed to create a personal cooling zone of approximately 2–3 metres. It's perfect for cooling the area around your bed, desk, sofa, or dining table.

It is not designed to replace whole-home central air conditioning for a 100 m² flat. Think of it as targeted relief exactly where you need it — your sleeping zone, your workspace, or your cooking area — without the energy costs of cooling rooms you're not even in.

Yes. The fan blades are fully enclosed behind a protective grille and cannot be accessed by small fingers or paws. The mist is pure water vapour (no chemicals). The unit operates at a safe low voltage, and the brushless motor generates no significant heat.

It's a popular choice for nurseries and children's bedrooms because of the whisper-quiet operation and the absence of exposed moving parts.

Every Nordik Chill™ Pro ships with:

• 1× Nordik Chill™ Pro Air Cooler Unit
• 1× Punch-Free Adhesive Wall Hook
• 1× Wireless Remote Control
• 1× Charging Cable

Everything you need to start cooling within 60 seconds of opening the box. No additional purchases required.

The Nordik Chill™ Pro is available in Arctic White and Midnight Black — designed to blend seamlessly with modern European interiors.

Due to our fast processing times, you must request any changes or cancellations within 12 hours of placing your order by emailing hygeasystems@gmail.com. All requests after this time will be denied.

Please note that adjustments are only possible if the fulfillment process for your order has not commenced yet.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal through our encrypted checkout process.

Yes, we ship worldwide. We primarily serve customers in Canada, the United States, the United Kingdom, the European Union, and Australia.

We ship from our global fulfillment network to ensure efficient delivery to your location.

Shipping typically takes 1–4 weeks depending on your location.

Orders to North America generally arrive within 1–3 weeks.

European and Australian orders may take 2–4 weeks.

During peak seasons or holidays, delivery may take slightly longer. Please allow extra time during these periods.

Rest assured, you'll receive a tracking number via email once your order ships.

Yes, we offer free standard shipping on all orders! Remote or rural areas may occasionally incur a small surcharge, which will be displayed at checkout before you complete your purchase.

Orders are processed within 1-3 business days from the order date and shipped the next day after processing. Please note that we don't process or ship orders on weekends.

If tracking shows "Delivered" but you cannot locate your package, you must provide a non-delivery certification from your local post office with an official seal to initiate a claim. If you don't receive your order within 30 days after the shipping date (and tracking does not show delivery), please contact us at hygeasystems@gmail.com.

Our prices include estimated import duties and taxes factored in for your convenience. However, in rare cases, your local customs office may assess additional unexpected fees that were not covered in our pricing. These additional charges, if any, are determined by your local customs office and would be your responsibility. We are not responsible for delays caused by customs processing. For details on your country's import policies, please contact your local customs office.

For EU Customers: You have a 14-day right of withdrawal from the date you receive your order. You may return items for any reason within this period. Items must be in original, unused condition. Return shipping costs are your responsibility unless the product is defective. For manufacturing defects, your statutory rights remain valid according to EU consumer law.

For Non-EU Customers: Returns/Refunds are accepted only for damaged, defective, or incorrect items. You must report any such issues within 48 hours of delivery. Items must be in the same condition as received — with tags and in original packaging. You will need your receipt or proof of purchase.

If your product arrives damaged or defective, please contact us immediately via our Resolution Form with your order number and photo/video evidence. We'll review your case and arrange a replacement or refund as quickly as possible.

Please submit a request through our Resolution Form to receive return authorization and instructions. Items sent back without prior authorization will not be accepted.

Refunds are processed to your original payment method within 7–10 business days after we receive and verify your return or approve your refund request.

The following items are final sale and cannot be returned:

• Personal care or hygiene items
• Customized or personalized items
• Items purchased during clearance sales
• Products damaged due to user error (wrong size/color ordered, incorrect shipping address provided by customer)

Non-EU Customers: You must report any damage, defects, or incorrect items within 48 hours of delivery via our Resolution Form. Please provide clear photos (or video for electronics) of the product and shipping label.

EU Customers: For manufacturing defects, your statutory rights remain valid according to EU consumer law. Please report any issues immediately via the Resolution Form.

We do not offer refunds for minor packaging damage or slight aesthetic imperfections that do not affect functionality.

Approved refunds are processed to your original payment method within 10-15 business days after our logistics team has verified the provided documentation or received your returned item.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank. Please contact your bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet:

• Check with your bank/credit card company — it may take time before the refund posts to your account
• Contact us at hygeasystems@gmail.com if it's been more than 15 business days