Frequently Asked Questions

It combines two layers of protection. The Ice Silk fabric helps wick heat and protect your pet, while the built-in detachable fan circulates air across your dog's back.

Together, they're designed to help reduce heat buildup during walks and rest.

XS (30cm chest, 0.5–1.5kg),
S (36cm, 1–2.5kg),
M (40cm, 3–4.5kg),
L (44cm, 5–6.5kg),
XL (50cm, 6.5–8.5kg),
2XL (53cm, 9–11.5kg),
3XL (70cm, 11.5–13kg).

Measure the widest part of your dog's ribcage.

If between sizes, size up.

Up to 90 minutes of active fan cooling on a single charge.

Recharges via USB-C (cable included).

Yes — detach the fan unit first, then machine wash the vest on a gentle/delicate cycle.

Air dry.

Do not tumble dry.

The fan can be wiped clean with a damp cloth.

It's designed for dogs, but the XS–M sizes also fit most cats and small animals who are comfortable wearing fitted garments.

The fan clicks into a circular housing on the back of the vest. To remove, lift it out of the ring.

No tools needed.

Three speeds — low (resting/indoors), medium (casual walks), high (peak heat).

One-button control on the fan unit.

Our Ice Silk fabric (a lightweight synthetic designed for breathability and pet protection) with breathable mesh panels.

No. The fan unit was safely tested on real dogs during development. It does not attract or accumulate pet hair during operation. The intake design and airflow direction are engineered to push air outward across your dog's body, not pull inward.

There exists a mesh inside to prevent fur from being caught in the blades too.

One PetBreeze Pro vest, one detachable fan unit, and one USB-C charging cable.

Due to our fast processing times, you must request any changes or cancellations within 12 hours of placing your order by emailing hygeasystems@gmail.com. All requests after this time will be denied.

Please note that adjustments are only possible if the fulfillment process for your order has not commenced yet.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal through our encrypted checkout process.

Yes, we ship worldwide. We primarily serve customers in Canada, the United States, the United Kingdom, the European Union, and Australia.

We ship from our global fulfillment network to ensure efficient delivery to your location.

Shipping typically takes 1–4 weeks depending on your location.

Orders to North America generally arrive within 1–3 weeks.

European and Australian orders may take 2–4 weeks.

During peak seasons or holidays, delivery may take slightly longer. Please allow extra time during these periods.

Rest assured, you'll receive a tracking number via email once your order ships.

Yes, we offer free standard shipping on all orders! Remote or rural areas may occasionally incur a small surcharge, which will be displayed at checkout before you complete your purchase.

Orders are processed within 1-3 business days from the order date and shipped the next day after processing. Please note that we don't process or ship orders on weekends.

If tracking shows "Delivered" but you cannot locate your package, you must provide a non-delivery certification from your local post office with an official seal to initiate a claim. If you don't receive your order within 30 days after the shipping date (and tracking does not show delivery), please contact us at hygeasystems@gmail.com.

Our prices include estimated import duties and taxes factored in for your convenience. However, in rare cases, your local customs office may assess additional unexpected fees that were not covered in our pricing. These additional charges, if any, are determined by your local customs office and would be your responsibility. We are not responsible for delays caused by customs processing. For details on your country's import policies, please contact your local customs office.

For EU Customers: You have a 14-day right of withdrawal from the date you receive your order. You may return items for any reason within this period. Items must be in original, unused condition. Return shipping costs are your responsibility unless the product is defective. For manufacturing defects, your statutory rights remain valid according to EU consumer law.

For Non-EU Customers: Returns/Refunds are accepted only for damaged, defective, or incorrect items. You must report any such issues within 48 hours of delivery. Items must be in the same condition as received — with tags and in original packaging. You will need your receipt or proof of purchase.

If your product arrives damaged or defective, please contact us immediately via our Resolution Form with your order number and photo/video evidence. We'll review your case and arrange a replacement or refund as quickly as possible.

Please submit a request through our Resolution Form to receive return authorization and instructions. Items sent back without prior authorization will not be accepted.

Refunds are processed to your original payment method within 7–10 business days after we receive and verify your return or approve your refund request.

The following items are final sale and cannot be returned:

• Personal care or hygiene items
• Customized or personalized items
• Items purchased during clearance sales
• Products damaged due to user error (wrong size/color ordered, incorrect shipping address provided by customer)

Non-EU Customers: You must report any damage, defects, or incorrect items within 48 hours of delivery via our Resolution Form. Please provide clear photos (or video for electronics) of the product and shipping label.

EU Customers: For manufacturing defects, your statutory rights remain valid according to EU consumer law. Please report any issues immediately via the Resolution Form.

We do not offer refunds for minor packaging damage or slight aesthetic imperfections that do not affect functionality.

Approved refunds are processed to your original payment method within 10-15 business days after our logistics team has verified the provided documentation or received your returned item.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank. Please contact your bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet:

• Check with your bank/credit card company — it may take time before the refund posts to your account
• Contact us at hygeasystems@gmail.com if it's been more than 15 business days