Refund policy

Hygea Systems | Refund & Return Policy

At Hygea Systems, we utilize a global fulfillment network to provide high-quality solutions. To maintain efficiency and ensure a fast resolution for our customers, we have established the following protocols for returns and refunds.

IMPORTANT: To report a damaged, incorrect, or missing item, please submit your claim through our official portal:

Hygea Systems | Order Issue & Resolution Form

1. General Return Eligibility

For an item to be eligible for a return, it must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

  • Return Shipping: Unless the item is defective or we made a shipping error, the customer is responsible for all return shipping costs to our designated inspection center.

  • Authorization: Items sent back without prior authorization via the official resolution form or hygeasystems@gmail.com will not be accepted.

2. Damages & Shipping Errors (Non-EU Customers)

For orders delivered outside of the European Union, the following rules apply:

  • Reporting Window: Any damage, defects, or incorrect items must be reported within 48 hours of delivery.

  • Proof Required: You must provide clear photos (or video for electronics) of the product and the shipping label via our Resolution Form.

  • Minor Issues: We do not offer refunds for minor packaging damage (boxes) or slight aesthetic imperfections (e.g., loose threads) that do not affect function.

3. European Union 14-Day "Right of Withdrawal"

For customers located within the European Union, you have the right to cancel or return your order for any reason within 14 days of the date you (or a third party designated by you) receive physical possession of the goods.

  • Conditions: The item must remain in its original, unused condition.

  • Return Costs: As per EU consumer law, the customer is responsible for the cost of returning the goods unless the product is confirmed defective.

  • Defective Goods: For EU customers, statutory rights regarding manufacturing defects remain valid according to EU consumer law. Please contact us via the Resolution Form immediately if a product is found to be faulty.

4. Logistics & Delivery Policies

  • Incorrect Items: If we send the wrong color, size, or model, we will issue a replacement or full refund upon verification of the photo evidence.

  • Non-Delivery: We cannot issue refunds if tracking shows "Delivered." If you cannot locate a "Delivered" package, you must provide a non-delivery certification from your local post office with an official seal to initiate a claim.

  • Force Majeure: Hygea Systems is not liable for delays caused by external factors (natural disasters, war, strikes, or customs inspections).

  • Destination Limits: We cannot accept disputes for orders shipped to high-risk or remote regions with unreliable postal infrastructure.

5. Non-Returnable Items

The following items are final sale and cannot be returned:

  • Hygiene/Safety: Personal care, beauty products, or items used on the skin/hair.

  • Customization: Personalized or "Print on Demand" items.

  • User Error: Ordering the wrong size/color or providing an incorrect shipping address.

  • Sale Items: Items purchased during clearance events.

6. How to Process a Claim

To ensure your request is processed without delay, please complete our Order Issue & Resolution Form.

Approved refunds are processed to your original payment method within 10–15 business days after our logistics team has verified the provided documentation.